Energy & Utilities

Industry Challenges:

In this post-deregulatory environment, the industry is searching new ways to meet the challenges. Improving operational effectiveness in each of these areas is intrinsic to operational and financial performance enhancement of the Utilities organization. Utility companies are responding to these challenges by restructuring strategies and implementing state-of-the-art technology & business solutions.

Customer Information & Outage Management System:

We have consultants with the Customer Information [CIS] and Outage Management Systems [OMS] experience working in multiple geographies, diverse solutions and technologies to give IT Consulting Services to Utilities seeking to re-look and revisit their existing solution landscape.

Solution Offerings:

Customer Care:

  • Legacy / Best-of-breed product implementation, Support & Maintenance
  • Metering / Profiling of Customer base
  • Strategic pricing analysis & profitability analysis
  • Customer Relationship Management & Call Center Support
  • Scheduling & Settlements

Energy Retaining & Billing & Settlement:

  • Billing & Electronic bill presentment & Payment
  • Credit Analysis & Accounts Receivable
  • Remittance processing
  • Financial Reporting & Correction Programs
  • Forecasting, Scheduling and settlement
  • Billing and EBPP
  • Rate ready systems and bill-ready markets
  • Regulatory reporting & risk data analysis support

Customer Information System

  • Customer Relationship Management
  • Billing- Customer Billing/ Time of Use Billing/ Prepaid Billing
  • Meter Asset & Data Management
  • Automated Meter Reading
  • Contact Center & BPO Services

Outage Management System

  • Outage Analysis /Probable Event Prediction
  • Circuit Tracking and Feeder management
  • Power out Requests and Switch Order Management
  • Dispatch and Tracking of Crew
  • Integration of OMS with GIS, SCADA, Work Force Management Systems, IVRS & Customer

Technology Offerings:

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